PLATFORM

PYPESTREAM’S END-TO-END SOLUTIONS HAVE BEEN ARCHITECTURED
TO UNIQUELY SERVE THE NEEDS OF ENTERPRISE CUSTOMERS

pypestream-platform-business-facing

BUSINESS FACING

Chatbots:
Integrate with backend
systems and seamlessly
route inquiries to agents
when required

Pypes Manager:
Our admin platform
integrates with leading
contact center and CRM
software or operates
as a standalone platform

API

arrows
pypestream-platform-pypestream-middleware

PYPESTREAM MIDDLEWARE

100% Erlang

HIPAA compliance

Encryption

Guaranteed message delivery

Automated cloud-based storage

Built for scalability

Chatbot platform

API

arrows
pypestream-platform-customer-facing

CUSTOMER FACING

Apps

Websites

Pypestream app

PUT OUR PLATFORM TO WORK TODAY AND START SAVING!

CONTACT US

HOW IT WORKS: INTELLIGENT AUTOMATION + MESSAGING

analyze-keywords

Businesses receive customer inquiries through their chat-enabled app, website or Pype.

All inquiries are routed to dedicated chatbots using Natural Language Processing and keyword parsing.

automate-repetitive-inquiries

Custom-built bots are designed to resolve common, repetitive inquiries.

Complex issues that fall outside the parameters of a chatbot’s capability are re-routed to live agents for resolution.

fast-issue-resolution

The transition between bots and humans presents one uninterrupted conversation for customers.

Customers enjoy faster issue resolution while businesses benefit from a significant reduction in costs.

drive-customer-loyalty

Using bots and humans allows businesses to effectively automate 80% of inquiries.

This enables a better overall customer experience that positively impacts Net Promoter Scores.

OUR PRODUCTS & SOLUTIONS

streamline-customer-communication-with-pypes-and-streams

STREAMLINE CUSTOMER
COMMUNICATION

Pypestream is a secure enterprise messaging platform that allows businesses to use the power of intelligent automation to deliver exceptional customer service.

Pypestream uses a framework of ‘Pypes’ and ‘Streams’ to organize chat-based communication between businesses and customers:

  • Pypes: Secure, opt-in connections between a business and its customers. Pypes contain one or more Streams for chat-based communication.
  • Streams: Topic-related messaging channels with integrated AI and chatbot solutions.
streamline-customer-communication-with-pypes-and-streams
pypeconnect_sdk_integration
pypeconnect-s-d-k-3-rd-party-app-integration

PYPECONNECT SDK:
OUR CHAT, YOUR APP

Apps powered with Pypestream chat allow businesses to offer:

  • On-demand, cost-effective customer service
  • 24/7 responsive communication with customers
  • Automated chatbots for fast issue resolution

The SDK integration provides a secure, real-time chat channel within your app. It fully leverages Intelligent Automation to provide a customized chatbot system allowing for an on-brand, dedicated 24/7 customer service channel.

pype-manager-enterprise-backend-interface

PYPE MANAGER:
EASILY HANDLE MULTIPLE CHATS

Pype Manager is a business administration backend interface to manage your Pype. Enterprise features include:

  • Multi-agent chat distribution and management
  • Custom configuration options to blend chatbots with live agents
  • CRM consumer detail data presentation for live agents
  • Customizable chat classification
  • Post chat surveys
  • Automated chat history export
pype_manager
pypestream-app-connecting-enterprise-businesses-directly-with-the-customer
pypestream-app-connecting-enterprise-businesses-directly-with-the-customer

PYPESTREAM APP:
STANDALONE CHAT APP

The Pypestream app is available on iOS, Android, and web, and provides a turnkey, secure mobile chat solution for businesses that includes a dedicated Pype. The Pypes are listed in an easily searchable catalogue allowing users to connect with as many businesses as they like.

The Pypestream app supports e-commerce, billing, cloud-based storage, automatic file extraction, and rich media content (text messages, PDFs, images & video).

CRMs

CALL CENTER SOFTWARE

 

API PLUG-IN: INTEGRATE
INTO EXISTING CRM SYSTEMS

An open and flexible API platform allows for custom integrations and development of 3rd party connectors, plugins and extensions.

Chat management solutions can be integrated into any existing CRM and dedicated support center products, and customized to fit your workflows and requirements.

CRMs

CALL CENTER SOFTWARE

 

FIND THE SOLUTION THAT WORKS FOR YOUR ORGANIZATION

CONTACT US

Top